/ Support
Frequently asked
Shipping, sizing, returns, payment security, and authenticity. If your question isn’t here, we answer emails within one business day.
/ Support
Shipping, sizing, returns, payment security, and authenticity. If your question isn’t here, we answer emails within one business day.
Every order is inspected by hand before it leaves the studio. Orders placed before 2pm EST on a business day are dispatched within 1–2 business days.
US domestic: 2–5 business days. Canada: 4–8. UK & EU: 5–9. Rest of world: 7–14. Drop releases can add 1–2 days during the first week.
Yes on orders over $150 (tracked). Under that, flat-rate tracked shipping is $12 domestic and $22 international.
International orders may attract import duties on arrival, payable by the recipient. We declare full value on all shipments.
Hoodies, crewnecks, and tees are cut boxy and oversized. If you want a regular fit, size down one. Outerwear is true to size and cut to layer over a hoodie.
Full inch and centimetre charts for every category live on our size guide, along with illustrated measuring instructions.
Take the larger size on fleece and outerwear, the smaller on tees. Or email us your chest and height and we’ll tell you what we’d wear.
30 days from delivery on unworn, unwashed items with tags attached and original packaging. Full details are in our returns policy.
Yes, subject to stock. Because runs are capped and never restocked, we recommend requesting the exchange within 48 hours of delivery.
We cover it for faults or incorrect items. For change-of-mind returns, a prepaid label costs $8 deducted from your refund.
Refunds are issued to the original payment method within 3 business days of the return being inspected. Banks add 2–5 days.
Yes. The entire site runs over HTTPS with 256-bit TLS encryption, and card data is tokenised by our PCI-DSS Level 1 payment processor. We never see or store your full card number.
Visa, Mastercard, Amex, Apple Pay, Google Pay, PayPal, and Klarna (pay in 4). during the first week.
No. Only a payment token is retained so refunds can be processed to the original method.
Every piece carries a stitched side-seam label with a unique unit number and production month. The number is printed on your packing slip and matches the garment.
Email support@spiderclothing.co with photos of the label and your order number. Mismatched or missing numbers indicate a counterfeit and we’ll replace an affected genuine order.
Only through the stockists listed on our homepage. Anything sold elsewhere as new is not authorised by us.
Our team is in the studio Monday to Friday, 9am–6pm EST.
Every piece numbered
Tracked worldwide
30-day returns
256-bit encryptiond